Support FAQs | Shaws Media Group

How do your virtual tours compare to Travelio's Cam360?

At first glance, Travelio's Cam360 might seem similar, but there are key differences. Cam360 uses a collection of disconnected 360 images, requiring you to click between points in the property. This fragmented experience makes it difficult to truly explore the space or grasp the full dimensions.
‍
In contrast, our 360 virtual tours offer a seamless walkthrough experience, bringing every detail to life. Here’s what sets us apart:
‍
✓ High-quality 3D capture
✓ 4K print quality photography
✓ Interactive dollhouse and floor plan views
✓ Custom business branding
✓ Compass and minimap integration
✓ Engaging promotional information tags
✓ Measurement tools for walls, furniture, and more!

Visit our Virtual Tours page to discover how we make property exploration unforgettable.

How should I prepare my property for a Shawscan appointment?

Getting your property ready is crucial to achieving a standout Matterport 3D Tour. Our skilled Shawscan Technicians will use advanced technology to capture every detail of your space with precision on the day of the shoot.
‍
Once your appointment is booked, we’ll send you a helpful checklist via email, guiding you on how to stage your property for the best results.
‍
And by the way, we’re proud to serve Bali, Bandung, and Jakarta, Indonesia—three incredible locations where we bring spaces to life!

How accurate is the Matterport measurements feature?

Matterport's measurements feature is designed with precision in mind, allowing users to measure rooms, windows, doors, and furniture with just a simple click or tap on any device. As the industry leader in spatial data capture, Matterport delivers an impressive 99% accuracy rate, making it a trusted tool for detailed space exploration and planning.

How can a Matterport tour be viewed?

With a Matterport tour link, your clients, potential buyers, and anyone else can explore your property as if they were walking through an open house. They can freely navigate through each room, zoom in to inspect details, or zoom out to view a floor plan or dollhouse layout. The measurement tool lets them check if their furniture will fit, adding a practical touch to the immersive experience.

The tour is accessible on any desktop or mobile device, anytime, anywhere. For an even more immersive experience, viewers can use a compatible VR headset to step into the tour in 3D.

How long will my Matterport 3D virtual tour be available?

It’s completely up to you, but once you experience the value of our services, we’re sure you’ll want to keep your virtual tour long-term!
‍
After your tour is completed, you’ll be enrolled in our cloud hosting subscription, ensuring it stays live for as long as your subscription remains active.
‍
And if you opt for our annual plan, we’ll throw in an extra month for free!

Are virtual tours only for selling real estate?

Not at all! Virtual tours are versatile tools used across a variety of industries—from business and education to engineering.
‍
To see the full list of industries we serve, click on the 'Industries' tab above. And if you don’t see yours, don’t hesitate to reach out—we’re ready to help you find the perfect solution.

What do I receive when I order a floor plan?

We ensure your needs are fully met when you order from us. Here’s what you’ll receive:
‍
✓ Four landscape floor plans, complete with total area calculations and floor level details. Choose from a blank plan, one with your company’s branding, one featuring the SMG logo, or a version that showcases both.
‍
Optional add-ons:
‍
✓ GLA report
✓ Home report with still images

All documents are delivered in JPG, PNG, PDF, and DWG formats.
‍
For more details, visit our Residential Prices and Floor Plans page!

Can I purchase floor plans separately?

At this time, floor plans cannot be purchased on their own. We use the detailed spatial data from our Matterport scans to generate floor plans, delivering precise dimensions with an impressive 99% accuracy.
‍
By combining these features, we offer a comprehensive real estate toolset designed to elevate your property listings. Want to learn more? Visit our statistics page to explore the benefits in detail!

Is a floor plan beneficial for businesses and other industries?

Absolutely! While floor plans are widely used in real estate, they’re also highly valuable across various sectors. Here are a few examples:
‍
✓ Construction
✓ Project management and developments
✓ Insurance and restoration
✓ Architecture
✓ Engineering
✓ Facilities management

If you believe a floor plan could benefit your business, reach out to us—we’re here to help you explore the possibilities!

What is a GLA report?

GLA, or Gross Living Area, refers to the total amount of finished, above-ground living space in a home.
‍
In your floor plan, liveable spaces such as bedrooms, living rooms, and kitchens will be highlighted in green, while non-liveable areas like balconies and garages will be marked in red. This clear visual distinction helps potential buyers understand the layout and functionality of the property.
‍
Keep in mind that GLA differs from Total Living Area (TLA), which also includes finished basements or additional living areas like accessory dwelling units.

What are Home reports and Stills?

A home report is a detailed document that offers a comprehensive overview of a property, including measurements and essential information presented in a visually engaging format. This report helps potential buyers assess whether the property meets their needs.
‍
Clients often print these reports to share with interested buyers during property viewings.
‍
Additionally, we enhance the home report by integrating still images from the Matterport scan directly into the floor plan. This allows buyers to visually connect each part of the virtual tour to the overall layout, providing more context—at no extra cost.

Why do I need a floor plan?

Great question! The benefits of a floor plan are backed by extensive research and data. A clear, detailed floor plan helps potential buyers or clients visualise the space, improving their understanding of the layout and enhancing decision-making.
‍
Curious to learn more? Head over to our floor plan statistics page for in-depth information that might just leave you wondering why you haven’t taken advantage of this feature sooner!

What is a BIM, CAD, SKX, and E57 file?

It might sound complicated, but these file types are essential tools in various industries. Here's a quick breakdown:
‍
BIM files contain crucial information about a building's geometry, materials, and construction schedule. They can be used to create both 2D drawings and 3D models, allowing for a detailed visualisation of how the structure will look and function when completed.
‍
CAD files are digital representations of objects, created using CAD software. These files can include blueprints, technical drawings, schematics, or 3D renderings, making them indispensable for design and engineering projects.
‍
SKX files streamline the insurance claim process by integrating with Xactimate®, allowing professionals to easily import data without the need for manual measurements or sketches. This saves time and improves accuracy.
‍
E57 files are high-density point cloud data files used in construction and design. They are compatible with various 3D software programs, such as Autodesk Revit and AutoCAD, and are crucial for managing complex workflows in architecture, engineering, and construction.

Do these files serve any purpose to me?

If you work in fields like architecture, engineering, contracting, or construction, then yes, these files will be incredibly useful for you!
‍
However, if you're in real estate or similar industries, our Matterport 360 Virtual Tours and floor plans would be the perfect fit to showcase properties and enhance your business.

Do you need to attend the property to produce these files?

Absolutely, we’ll need to visit the property to perform a Shawscan. Once we’ve captured all the necessary data, we’ll begin working on your files right away.
‍
We’re currently operating in Bali, Bandung, and Jakarta, Indonesia. Whether you're in these regions or elsewhere, don’t hesitate to reach out—we’d love to discuss how we can work together!

How long will it take to deliver?

Most virtual tours are delivered within 24 to 48 hours, but the timeline for files may vary based on the size and complexity of the project. We aim to fulfil all file orders within 3 to 4 days, ensuring prompt delivery while maintaining quality.

How much will these services cost?

Pricing varies based on the size of the property and the complexity of the project. For detailed information, be sure to visit our commercial pricing page where you can explore the options and find the right fit for your needs.

What is cloud hosting?

Cloud hosting ensures your virtual tour is accessible to customers anytime, anywhere. We store your tour on our secure cloud platform, and for a small monthly fee, we also provide ongoing support and maintenance, making sure your virtual tour stays up and running seamlessly.

Can I cancel my subscription any time?

Absolutely. You can cancel your hosting subscription at any time by contacting us. Just keep in mind that once cancelled, your virtual tour will be deactivated and will no longer appear on Google Street View 😔.

Do I have to manually pay for the cloud hosting subscription each month?

Nope! Our cloud hosting subscription is designed to be hassle-free, with automated direct debits to ensure everything runs smoothly. Plus, you'll receive timely reminders, so you can stay organised and focus on what matters most for your business.

Do you offer discounts?

We certainly do! When you choose our annual hosting plan, you'll receive one month free as a special bonus. It's our way of saying thanks for partnering with us!

Is my payment information secure?

Absolutely. We use trusted payment gateways across Asia, ensuring all of your payment information is SSL protected. This means your data is securely encrypted, and neither we nor anyone else can access your payment details. Your security is our priority!

Why are your prices expensive?

Our pricing reflects the value and quality we bring to every project. We don't just offer a service—we provide a strategic investment in the future of your brand and its potential to drive profits.
‍
We use top-tier equipment, invest over 160 hours in training our team, and ensure that most projects are delivered within 24 hours. Our unique creative approach, attention to detail, and commitment to excellence set us apart, and this is reflected in our pricing. You’re not just paying for a service; you’re investing in a standout experience that delivers exceptional results.

Do you offer support after the services are delivered to me?

Absolutely! With our cloud hosting membership, you’ll receive ongoing support every month, ensuring that your virtual tours run smoothly and remain up-to-date. We're always here to assist you whenever you need help.

What is your refund policy?

We’ve established a clear Refund Policy to ensure transparency and ease. Here are the key points:
‍
Shawscan Appointments: You can receive a refund for your appointment fee if you cancel at least 1 business day before your scheduled appointment. After this, refunds will be at the discretion of Shaws Media Group and the Customer Success Manager handling your case. This applies to any additional services booked.
‍
Cloud Hosting Subscriptions (Monthly): Monthly payments are refundable within 24 hours of the first successful payment. After this, refunds are non-refundable. If you wish to cancel, please contact us before your subscription renews.
‍
Cloud Hosting Subscriptions (Annual): Refunds for annual subscriptions (excluding service fees) are available within 72 hours of payment.
‍
For more details, please refer to our complete Refund Policy.

What are all of your contact details?

Great question! Here’s how you can get in touch with us. We’re available Monday through Saturday, from 8:00 AM to 8:00 PM.
‍
Phone/Whatsapp:
‍‍+62 813 0000 0000

Email:
support@shawsmediagroup.id

Contact page:
‍Contact Us

If I contact you via live chat, will I speak to a human, or a bot?

You’ll be chatting with a real human! Our dedicated Customer Success Managers are available Monday through Saturday, from 8:00 AM to 8:00 PM.
‍
For the quickest response, feel free to reach out via WhatsApp.

Where are you based?

Our Shawscan Technicians are located in Bali, Bandung, and Jakarta, Indonesia.
‍
No matter where you're located, we’re always eager to explore partnerships! Reach out to us, and let’s chat about how we can work together.

What if I can't find an answer to my question?

No worries, we're here to assist! Just reach out to us on WhatsApp atau kunjungi laman Hubungi Kami, or visit our contact us page, and we'll be happy to answer any questions you may have.

Got questions? We’ve got answers—welcome to your ultimate support hub

Ready to dive in?